Not so long ago Australia Post was proclaimed one of the most trusted brands in Australia.
The latest Annual Report suggest Australia Post is the second most trusted brand in Australia (2013 AMR RepTrak study).
So why is this once great customer focused business being run into the ground by a profit driven, narrow minded executive? And why is this being allowed to happen?
Licensees in LPOs are at the coal face and our customers are certainly not happy with price or service.