2020 might well be going to be a decade of change for our industry, or more probably, a decade of facing the realities of the changes of the last decade that has cut through our safe little harbour. But without a doubt a challenging future is coming.
And it is not just us. NZ Post is shutting down its corporate network and setting up a version of inconjunction outlets to provide a limited service presence in communities. We have all been concluding that Kiwi Bank had saved the PO network. Apparently not.