On 3 September 2017, the NSW Government announced that retailers are not allowed to charge paper bill fees or fees for paying through Australia Post to any electricity customer. The NSW Government is working with Retailers to put these changes in place as soon as possible and will confirm once this has taken effect.
If you feel that you may have been charged a fee unfairly, contact the Energy and Water Ombudsman, EWON, at www.ewon.com.au, or 1800 246 545 to learn more about your consumer rights and protections.
LPOG has lobbied a number of NSW Government ministers, quite a lot, about the impact this is having on many of our customers, and the consequences for many customers and small business owners. Lets hope this rolls around the country very quickly.