LPOG Submission to Senate Inquiry - finally published

LPOG has made a submission to the Senate Inquiry in to The operation and effectiveness of the Franchising Code of Conduct.


Submission 73: LPOG on page 4 (took so long over some concerns of commercial in confidence content)

Submission 65: Aus Post - could benefit from a reality checker rather than a spell checker!

Submission 42: POAAL - ummm.............no comment!

Submissions will continue to be uploaded to the Parliamentary website over the next few days/weeks. Our submission is too large to be posted to our web site, as we would then suffer the same bandwidth issues that POOP gives us at work, but at home too, and all day is enough of spinning wheels! Once the LPOG submission is uploaded it will be listed here - https://www.aph.gov.au/Parliamentary_Business/Committees/Joint/Corporati....

For many of us that have already been through the 2014 Senate Inquiry - https://www.aph.gov.au/Parliamentary_Business/Committees/Senate/Environm... - that certainly raised our great expectations, with not much more than the opportunity to air our grievances and feel validation from the 18 recommendations tabled by the committee. Sadly as a Government Business Enterprise, Australia Post is a law unto itself and the recommendations that validated our claims were robustly ignored or give token lip service by senior Post management, so it is hard to have much faith in this process again. Especially as the initial Chair of the 2014 Inquiry was Senator Williams himself.

However, maybe the time has come where change needs to happen in the franchise industry, and this may be another cog in the wheel driving that change. As Post is the largest retail franchise network in Australia, we must have a voice in any ongoing discussion of the industry we are so heavily invested in. It is safe to say that while most of the recommendations of the 2014 Inquiry mentioned above were ignored, we have seen slight changes made since the Inquiry, both in our payments, and some new key personal who have more regard for the LPO network in the decision making process. The glacial pace is hard to accept for small business such as ours, but we are creeping in the direction of improvement instead of doom which must be acknowledged.

There are some pretty harrowing submissions already published, and it brings home how far LPOG has progressed our case, as there are many of us that did not expect to last 6 months longer in 2013, yet we are still trading today. It is a credit to the teams of Licensees, and the executives of LPOG, who have put in endless unpaid hours over the past 5 years, to move us out of the harrowing submissions list, and into a work in progress situation.  It is still far too close to home for many of us though, and the chill still goes up the spine reading our stories about our struggles, from Licensees/franchisees in such similar situations who did in the end, lose everything but a lifetime of debt, pain and suffering. To my dying day, I will be thankful so many of us joined together to take on our salvation, and that we stayed the path to keep us going. We are not saved, but we are still working towards that, with a better chance than we had when we came together in 2013. 

It would be fantastic for all stakeholders if this Inquiry could, or would make Franchisors accountable for the viability of their network, however for LPOs, we finally have a body of work underway to reform our payments, and LPOG believes the work must ensure a commercially viable payment schedule for this work to be considered a success, and we have Christine Holgate, Australia Post's new CEO, who values the LPO network as a vital asset of the business. The CEO will shortly be delivering the new strategic plan to the shareholder Ministers, and our future is riding on both of these works. 

If our payment reform brings us commercially rewarding business outcomes, the CEO manages to overturn the entrenched culture that denies the value we bring to this business, and the Senate Inquiry can improve the accountability, perhaps we may be in for a good decade ahead. Its a nice thought. I'll leave it at that.

Angela Cramp



Has the submission been up loaded?

LPOGroup's picture

It is not uploaded as yet, so I guess there is a few to be done. It will turn up eventually but it is good to see more are loading.
Scott Evans's picture

POOAL submission has been loaded. Sickening self praise and engrandisement, and minor criticisms of AP including that AP's review of our Agreement last year did nothing to improve it. Will be interested to see LPOG's thoughts.

gully's picture

And has a typo in the first line.

Slow clap for POAAL

Scott Evans's picture

The Office of the Franchising Mediation Adviser submission was interesting to read, they oversee the formal FCC dispute resolution process.
But AP's submission has me mad: https://www.aph.gov.au/DocumentStore.ashx?id=edafedcb-536b-4008-ba86-fc6...

Checking the website yesterday I found that Australia Post has put in a submission which is very interesting reading. Firstly they suggest their model is fundamentally different to the traditional business model that most people associate with franchising. Secondly 60 per cent of all australia post licensees operate within a host business environment where there is a small area dedicated to australia post products and the provision of australia post services. It points out the Australia Post does not charge its licensee any initial or ongoing franchising fees or royalities. It also suggests that as AP has adopted and implemented the majority of the recommendations following on form the 2013 Senate Enquiry it does not consider that it is not necessay to revisit the LPO arrangements in this enquiry. The more you read the better it gets so please download and read. I am looking forward to see the LPO submission as clearly AP is still not seeing the reality facing LPOS at this point in time.

westie's picture

LPOG Submission now up

Biggles's picture

LPOG submission Bloody Lovely & makes AP look truly Stupid - Thanks Team

Bob's picture

POAAL sumission


Kipper's picture

How come your being so nice?

MY LPO is run for Australia Post and not any other business which has been the case for the past 13 years and they are fully aware of this fact. Should a check be made to verify how many LPOs are in the same situation as me? as I do not trust A/P count.

Biggles's picture

My LPO is run for Australia Post - we have to run an in-conjunction business because we now cannot survive on Australia Post income alone. However we must also comply with Australia Post operating rules & regulations which are a burden on our overall Business. Australia Post business must survive on it's own without Subsidy from our in-conjunction income. We also do not trust AP.
Our location is because we are an AP licensee.
Confusing eh?

maggiesimpson's picture

Can someone put a link up to LPOG submission?

Sandgroper's picture

Follow the first link at the top in blue maggie and on page 4 you will find it. Very written and presented.

westie's picture

Damn good work LPOG Exec ! Makes every other "professional" submission (and I have read them all) look sloppy and vague. I don't include private submissions as they are what they are and I probably couldn't do better myself.

gully's picture

A submission to be proud of. Congratulations and thanks to all involved.

Jan's picture

Wow! what a massive amount of work would have gone into that submission! Thank you to all who contributed, it is to the point, obviously well thought out and very professional looking. Poooal"s, huh? that just seemed to be a random stating of facts already known, and added nothing constructive. I feel so sorry for people relying on them.
I found the submission headed by John Christensen also interesting, I did not realise those guys had been through as much as AP put them through. I know I have raised this point before, but the untold damage to people's mental and physical health should not be under estimated and I sincerely hope AP get to pay for that, one way or another.