Do You Know What A CTO Is?

Australia Post has a CTO, and after 12 months in the job, the CTO tells a summit for CIOs how Australia Post reacted when the penny dropped about needing to adapt to the changing world of retail. Apparently this happened just over 12 months ago.

Reported on ZDNet 28/08/2013:

On competing with FedEx, DHL, and Toll, Tien-Ti Mak (CTO) reportedly said:

"To be brutally honest with you, we had absolutely no idea how to do that, because we've been a monopoly industry for 200 years, so it's not like our people really know how to use sales or marketing, or customer retention or anything like that" .

So as a Licensee you can be forgiven for not knowing what a CTO is, because Australia Post's CTO has no idea what an LPO does, so I guess we would be even. Stunned, but even. Or is this proof positive that we are not considered 'their' people? The CTO thinks Australia Post has 4,500 retail outlets who have no understanding of what a customer wants. How incredible! Surely someone should have mentioned that 2900+ of those retail outlets are experts on keeping 'their' customers satisfied and coming back for more, regularly.

Are You Interested in Adding your Opinion?

If you ever felt like writing to the local paper now is a good time to put pen to paper

- or fingers to the keyboard.

There has been a lot of interest and questions raised in the last few months about the future of Australia Post, and the LPO network. As Licensees we are in the hot seat, and have a very big personal stake in keeping the LPO network strong and commercially viable. We need Politicians to hear our voice. The Government is the only shareholder of Australia Post, and the government should be looking to have this government business enterprise trade in a way that protects the interests of all the stakeholders. The Australian public are the owners of this government business enterprise, and ultimately it is the public, the consumers, who should be provided with the greatest benefit. 

LPOs Third Party Ready - welcome all fair paying interest

Tearing down Australia Post's parcel monopoly

The Country Alliance party says that an overhaul of the Australia Post network to tear down its monopoly on delivering small parcels being done cheaper, faster and more reliable.

Where is the logic?

Australia Post spends a lot of time and money on spin, talking about the need to compete with the rest of the parcel contractors in the market place, to keep pace with the changing needs of the business.

Let’s explore this spin. Australia Post has the biggest footprint in Australia. They have more than 4,400 outlets all over Australia. They would win hands down if push came to shove, and the only factor in the equation was position. It would seem that Australia Post is under the misinformation that position is the only factor in the equation. How wrong they are!

How Much Are You Being Underpaid?

This claim document has been prepared by a Licensee of a medium sized LPO in a metropolitan area. LPOG members have identified several prime areas that Licensees are being grossly underpaid, and this claim form demonstrates just how the underpayments included in this claim, effect the income of the average