It Really Can Get Worse
If Licensees have read the latest pro forma letters currently being distributed by POAAL, you may well realise things can really get a whole lot worse, if we continue to let them.
A careful reading of the April ready documents indicate that all domestic parcels will now have tracking. That would indicate an expectation that every Licensee will be inspired to scan a parcel into the mail stream.
These pro forma letters from POAAL suggest that every parcel will also have an attached email address. Surely that also indicates the expectation that every Licensee will also be inspired to type in a customer's email address during the processing of the parcel at the counter.