UPDATE: The proposed changes have been put on the back burner for this year, and discussion will take place at a later date to determine the best way forward with this process, including a survivable transition period. Well done Australia Post for listening to Licensees feedback.
A fair bit of consternation building about the news to the proposed changes to the POB Payments from Licensees who have attended their local LEEP meeting so far.
Licensees will have been very pleased to hear the news from Christine Holgate, on February 15th, to announce that agreement has been reached to finally start introducing stage 1 of the long-awaited payment reform.
As a licensee network, we make a vital contribution both to Australia Post as a business, and to the communities we serve. The new LPO Payments Scheme is an important milestone in this ongoing work that we provide to sustain our communities, and our LPO network all around Australia.
LPOG has worked extensively with Australia Post, and PIP (Partners in Performance as an outside party) to make the changes necessary to help protect the long-term sustainability of our licensee network. LPOG has been lobbying since our inception in 2013, to overhaul the payment scheme, so to reach that milestone is immensely rewarding for our foundation members, and growing Licensee members now onboard, after understanding over the last 5 years that if we don’t help ourselves, no one else is likely too.
As Licensees who have provided banking services in our communities for years, at well below our direct costs, you probably joined with Australia Post's CEO to feel very excited, and relieved, about the commitment made by 3 of the BIG 4, CBA, NAB and Westpac to finally help remunerate us for this service to our shared customers.
As Licensees who must absorb the underfunded tasks in our LPOs, we know only too well that bank@post is most often a loss leader for us. So it is simply astonishing business from the ANZ, that they feel hardly done by, being asked to contribute in equal measures with the Big 3, so we can be paid fairly for the bank@post work we have been providing for years for our communities!